Bilingual Leasing Consultant

About the role

We support residents living well, a friendly, fun, collaborative workplace culture, and success. If you meet the minimum requirements and have a strong customer-focused attitude, apply now.

Essential Job Functions

• Generate interest in the community by touring the property and answering questions.
• Drive the sale by highlighting the quality of the community and lifestyle.
• Aid prospects in qualifying for an apartment home by collecting information and initiating background checks.
• Ensure apartments are prepared for move-in and move-outs, and walk the community as needed.
• Deliver unmatched service to residents to exceed their expectations and maintain resident retention.
• Use attention to detail, planning, and organizing skills to perform office activities and coordinate paperwork related to apartment home rentals.
• Help maintain the accuracy of resident ledgers and files, post rental collections, make bank deposits, and oversee accounting functions.
• Address the concerns of current and prospective residents in a friendly and professional manner.
• Answer all incoming phone calls and emails in a friendly, professional, and timely manner, respond to voicemails daily.

What is Required

• Minimum one year’s experience in residential property management required.
• Minimum of one year’s experience in a customer service or sales position.
• Strong working knowledge of operating computer systems, specifically Microsoft Office Suite, property management systems; Yardi, Rent Café, and credit screening experience.
• Regular attendance, punctuality, and dependability required.
• A positive, motivating, team-oriented attitude.
• Superior customer service!
• Ability to help our customers and resolve issues professionally and clearly.
• Strong time management, organizational skills, and good follow-through with attention to detail.
• Strong adherence to ethical standards including maintaining confidentiality and fiduciary responsibility.
• Ability to work with a diverse group of people and customers.
• Ability to meet and exceed sales and customer service objectives.
• Understanding of federal, state, and local fair housing laws and provisions.
• Ability to work a flexible schedule including weekends and holidays as required.
• Bilingual a plus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday-Sunday 40 hours a week (work schedules may vary). Must be available to work 2-3 weekends per month. Some over-time may be required including "on-call" and/or rotating "on-call" responsibilities.

What's in it for You?

• Great work environment – The Arcan method is designed to set you up for success. Room for growth within our organization.
• Excellent compensation – Competitive compensation, world-class benefits, including medical, dental, and vision plans, short and long-term disability insurance, holiday pay, vacation packages, and more!

About Us

Arcan Capital was founded in 2016 and is growing quickly. We acquire and manage apartment properties across the Southeastern United States. With our current staff of over 80 employees and plans to increase this year, you will be an integral part of our expanding team and play a key role in achieving the company vision by fostering our engaging company culture and ensuring high levels of organizational effectiveness.