Bilingual Industry Success Architect (Portuguese or Spanish / English)

About the role

Salesforce is seeking a bilingual Industry Success Architect (Spanish or Portuguese / English) to join the Cloud Success team. This role specializes in multiple Industry Clouds and supports Salesforce's most critical and strategic customers.

Responsibilities

• Drive Customer Impact - Assess and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption for strategic customers.
• Lead with Multi-Cloud Expertise - Serve as a trusted SME in designated Industry Clouds, providing guidance on architecture, technology strategy, and product best practices.
• Communicate with Clarity - Simplify complex technical concepts for diverse audiences, positioning yourself as a trusted advisor in business and technology discussions.
• Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending enhancements or custom solutions that drive customer success and long-term adoption.
• Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet unique challenges and opportunities of Industry Cloud customers.
• Build Strong Relationships - Collaborate with internal and external partners to foster connections that drive customer success, product improvement, and business growth.

Requirements

• Solution Design & Architecture: 5+ years of experience in software, system, or enterprise architecture.
• Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
• Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, and security best practices.
• Communication & Leadership: Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
• Strategic Thinking & Problem Solving: Identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies.

Basic Requirements

• Bilingual in Spanish or Portuguese + English.
• Expertise in multiple Industry Clouds (Primary, Secondary, and Tertiary).
• Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC).
• Proficient in designing and managing data models, validation rules, and data governance best practices.
• Familiarity with governor limits and best practices for efficient code execution.
• Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft).
• Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures.
• Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect.
• Experience with OmniStudio components is highly desirable.
• Highly desired certifications: Salesforce Admin, Salesforce Advanced Admin, Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization (e.g., Financial Services Cloud, Health Cloud, or Public Sector Solutions).

Qualifications

Must have 5+ years of experience in software, system, or enterprise architecture. Expertise in Salesforce products, platform capabilities, technical governance, and best practices. Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure. Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, and security best practices. Communication & Leadership: Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences. Skilled in creating clear, visually compelling design documents for diverse stakeholders. Proven ability to lead discussions, influence decision-making, and advocate for best practices. Strategic Thinking & Problem Solving: Identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies.

Skills

Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations. Salesforce Development: Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC). Familiarity with governor limits and best practices for efficient code execution. Data Management & Integration: Proficient in designing and managing data models, validation rules, and data governance best practices. Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft). System Integration & Extensibility: Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect. OmniStudio Knowledge: Experience with OmniStudio components is highly desirable.

Benefits

At Salesforce, we offer a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Pay

The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Schedule

Not specified.