Bilingual Industry Success Architect (Portuguese or Spanish / English)

About the role

Salesforce is seeking a Bilingual Industry Success Architect (Spanish or Portuguese / English) to join the Cloud Success team. This role specializes in multiple Industry Clouds and provides expert guidance on technical architecture, solution design, and application lifecycle management.

Responsibilities

• Drive Customer Impact - Assess and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption for strategic customers.
• Lead with Multi-Cloud Expertise - Serve as a trusted Subject Matter Expert (SME) in designated Industry Clouds, providing proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices.
• Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
• Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
• Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet unique challenges and opportunities of Industry Cloud customers.
• Build Strong Relationships - Collaborate with internal and external partners to foster connections that drive customer success, product improvement, and overall business growth.

Requirements

• Solution Design & Architecture: 5+ years of experience in software, system, or enterprise architecture.
• Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
• Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
• Communication & Leadership: Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
• Strategic Thinking & Problem Solving: Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies.
• Language Requirement: Must be bilingual in SPANISH or PORTUGUESE + English.
• Desired Technical Skills: Secure & Scalable Architecture, Salesforce Development, Data Management & Integration, System Integration & Extensibility, OmniStudio Knowledge.

Qualifications

• Highly Desired Certifications: Salesforce Admin, Salesforce Advanced Admin, Certified Architect Credentials, Platform App Builder, Platform Developer 1, Accredited Professional credential in at least one Industry Cloud specialization.

Skills

• Secure & Scalable Architecture: Expertise in role hierarchy, sharing rules, profiles, permission sets, and security configurations. Proven ability to design scalable, high-performance architectures aligned with Salesforce best practices, including Large Data Volume (LDV) considerations.
• Salesforce Development: Hands-on experience with APEX programming, Visualforce, and Lightning Web Components (LWC). Familiarity with governor limits and best practices for efficient code execution.
• Data Management & Integration: Proficient in designing and managing data models, validation rules, and data governance best practices. Experience with data import/export, ETL tools, and integrating Salesforce with external systems via REST/SOAP APIs and middleware (e.g., MuleSoft).
• System Integration & Extensibility: Strong understanding of integrating Salesforce with other enterprise systems using APIs, middleware, and event-driven architectures. Experience working with OAuth, Platform Events, External Objects, and tools like Salesforce Connect.
• OmniStudio Knowledge: Experience with OmniStudio components is highly desirable.

Pay

$123,100 - $186,300 annually.

Schedule

Full-time.