Bilingual Industry Success Architect (Portuguese or Spanish / English)

About the role

Salesforce is seeking a bilingual Industry Success Architect (Spanish or Portuguese / English) to join the Cloud Success team. This role specializes in multiple Industry Clouds, serving as a trusted Subject Matter Expert (SME) and driving technical architecture and solution design for Salesforce's most critical and strategic customers.

Responsibilities

• Drive Customer Impact - Assess and deliver expert recommendations on technical architecture, solution design, application lifecycle management, reliability, and feature adoption for strategic customers.
• Lead with Multi-Cloud Expertise - Provide proactive and reactive guidance on architecture, technology strategy, thought leadership, and product best practices for designated Industry Clouds.
• Communicate with Clarity - Simplify complex technical concepts for diverse audiences, from technical teams to executive leadership.
• Innovate & Solve Problems - Identify capability gaps and design inefficiencies, recommending product enhancements or creative custom solutions that drive customer success and long-term adoption.
• Execute Proven Strategies - Leverage and tailor Success Architect playbooks to meet the unique challenges and opportunities of Industry Cloud customers.
• Build Strong Relationships - Collaborate with internal and external partners to foster connections that drive customer success, product improvement, and overall business growth.

Requirements

• Solution Design & Architecture: 5+ years of experience in software, system, or enterprise architecture.
• Expertise in Salesforce products, platform capabilities, technical governance, and best practices.
• Experience with large-scale, complex implementations, including SaaS, PaaS, multi-tenancy, and multi-tiered infrastructure.
• Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
• Communication & Leadership: Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
• Strategic Thinking & Problem Solving: Identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies.

Qualifications

• Language Requirement: Must be bilingual in SPANISH or PORTUGUESE + English.
• Desired Technical Skills: Secure & Scalable Architecture, Salesforce Development, Data Management & Integration, System Integration & Extensibility, OmniStudio Knowledge.
• Certifications: Highly Desired: Salesforce Admin, Salesforce Advanced Admin, Certified Architect Credentials (Application and System Architect), Platform App Builder, Platform Developer 1, and an Accredited Professional credential in at least one Industry Cloud specialization.

Skills

• Multi-Cloud Aptitude: Expertise in multiple Industry Clouds (Primary, Secondary, and Tertiary).
• Technical Governance: Strong knowledge of enterprise application integration, covering process orchestration, master data management, AI, analytics, and security best practices.
• Communication & Leadership: Ability to assess business objectives, propose solution options, and drive stakeholder alignment. Strong written and verbal communication skills, with the ability to present complex technical concepts to both business and executive audiences.
• Strategic Thinking & Problem Solving: Identify design inefficiencies, recommend optimizations, and drive customer transformation. Provide data-driven insights on customer success stories and industry trends. Passion for continuous learning and staying ahead of emerging technologies.

Benefits

At Salesforce, we offer a comprehensive benefits package designed to support your well-being and help you achieve a healthy work-life balance. This includes:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit Salesforce Benefits.

Pay

The typical base salary range for this position is $123,100 - $186,300 annually.

Schedule

This role is full-time.