Bilingual Inbound/Outbound Telephone Associate

Responsibilities

• Answering, screening, and directing incoming calls, taking messages, and handling voicemail inquiries.
• Booking, canceling, and rescheduling patient appointments.
• Collecting and updating demographic and insurance information, verifying patient eligibility, and registering new patients.
• Processing referrals, preparing and scanning medical records, and performing data entry.
• Acting as a liaison between patients, medical staff, and other departments.
• Other duties as assigned.

Competencies

• Bilingual - Spanish Required
• HS Diploma or Equivalent
• Healthcare Experience a Plus!
• Excellent verbal and written skills, with a focus on empathy, professional phone etiquette, and clear diction.
• Comfort with technology including phone systems, email, documentation management systems, EHR systems

Job Type

Full-time

Pay

Yearly Salary Commensurate with Experience

Benefits

Benefits Package Available