Bilingual Human Resources Specialist

Responsibilities

• Deliver high-touch customer service via phone, email, and case management systems
• Support HR, payroll, and benefits transactions, including WorkDay HRIS administration
• Process confidential employee information (new hires, terminations, promotions, etc.)
• Administer employee benefit plans and support accurate data in HR systems
• Identify, document, and implement process improvements
• Collaborate with team members to drive improvements in HR processes
• Participate in ongoing training and provide feedback on customer issues

Qualifications

• High school diploma
• 3 years of experience
• Experience with PeopleSoft, Workday or other HRIS
• Demonstrated broad HR/Payroll/Benefits knowledge
• Customer service and call center experience preferred
• Previous experience in a centralized HR Shared Service environment is a plus
• Professional verbal and written communication skills and ability to relate to others in an empathetic and helpful manner
• Ability and willingness to work in a team environment
• Basic analytical and system navigation skills
• Strong organization skills
• Self-motivated and independent problem solving ability
• Detail oriented approach to gathering and maintaining information and data, with the ability to maintain the confidentiality of sensitive information
• Proficiency in MS Office applications (Word, Excel, PowerPoint, etc)