Bilingual Healthcare Customer Service Rep (Remote) | $ 15.50/hour| Starts 8/13/26

Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health.

About the role

As a Bilingual Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve.

Responsibilities

• Work in a fast-paced environment and meet goals that have meaningful impact
• Build trust and maintain patience during calls, even when they become challenging
• Use technology and multitask while keeping conversations personal and human
• Encourage members to move from hesitation (“maybe later”) to action (“let’s do it today”)

Requirements

• High School Diploma or GED (required and verified during background check)
• Bilingual: read, write, and speak Spanish fluently
• Strong computer skills, including data entry, screen navigation, and keyboarding speed
• Experience using Microsoft Outlook and Word
• Excellent customer service skills with a friendly, compassionate tone
• Ability to adhere to schedules and manage daily tasks
• Strong oral and written communication skills
• Genuine empathy and care for others
• Two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections, ready prior to start date

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and paid holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development and growth opportunities

Pay

$15.50 per hour

Additional Information

• Completion of assessments may be required before moving forward in the hiring process
• Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination

Carenet Health is not authorized to hire in the following locations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico.