Bilingual HCM Training Consultant (French/English)

About the role

Dayforce is seeking a Bilingual HCM Training Consultant (French/English) to join our Global Training Services team. This role supports Government of Canada customers and projects.

Responsibilities

• Maintain certification on Dayforce HCM functionality, including HR, Benefits, Talent, Workforce Management, Dayforce Platform, Payroll, and other product areas as required.
• Deliver virtual Dayforce training to customers, internal employees, and partners in both French and English.
• Facilitate engaging learning experiences for diverse audiences using virtual training platforms.
• Stay current on Dayforce product functionality to ensure effective and up-to-date training delivery.
• Demonstrate a continuous learning mindset by participating in product communities and enablement programs.
• Troubleshoot customer training issues ranging from moderate to advanced complexity.
• Manage multiple training initiatives while demonstrating strong time management and project management skills.
• Collaborate with internal and external stakeholders to identify and address customer training needs.
• Develop an understanding of customer business environments to deliver relevant and effective training.
• Gather customer information to provide consultative training recommendations and solutions.
• Tailor training materials and delivery using customer-specific business processes, data, and scenarios.
• Deliver consulting and customized training engagements that support customer success.
• Partners with subject matter experts to ensure training content remains accurate, current, accessible, and aligned with learner needs.
• Provide guidance and coaching to Training Specialists and Training Consultants as needed.
• Communicate key Dayforce HCM messaging related to product functionality, implementation, education, and support.
• Contribute to departmental goals, customer satisfaction objectives, and utilization targets.
• Complete required administrative responsibilities, including time reporting, expense reporting, assigned training, and timely communication.

Requirements

• Fluency in both French and English.
• Experience delivering training to customers, internal employees, or partners.
• Excellent presentation, facilitation, and communication skills in both French and English.
• Experience delivering effective virtual instructor-led training.
• Ability to quickly learn new concepts and communicate them clearly and confidently.
• Strong customer-facing consulting and relationship management skills.
• Excellent organizational, time management, and project management skills.
• Experience using Microsoft Office and virtual collaboration tools, including Microsoft Teams, WebEx, Zoom, and learning management systems.
• Understanding of the end-to-end learning project lifecycle.
• Ability to manage multiple priorities in a fast-paced environment while maintaining quality.
• Eligibility to work on Government of Canada projects.
• Eligibility to obtain or currently hold Canadian Protected B security clearance.
• Ability to meet applicable Government of Canada residency and eligibility requirements.

Qualifications

• Experience delivering Dayforce or Human Capital Management (HCM) product training.
• Experience supporting Government of Canada or other public sector customers.
• Experience delivering training within complex enterprise or technical environments.
• Experience developing or editing digital learning content.
• Experience using Articulate, including Rise and Storyline.
• Understanding of accessibility standards and inclusive learning design principles.
• Experience with Web Services development, XSLT, XML, or SQL.

What's In It For You

• Medical, dental, vision, and life insurance.
• 401k plan (plus match).
• Global Employee Stock Purchase Plan.
• Unlimited Time Away From Work (in lieu of accrued vacation time).
• 10 paid US holidays.
• Up to 80 hours of paid sick time and 17 weeks of paid parental leave.
• Commitment to community impact, including volunteer days and charity.