Bilingual Government Collections Specialist 08.14.2026 CF
About the role
Our Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service. At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling "lost in the shuffle" and provide ample resources to ensure success and promote a competitive and fun work environment.
Responsibilities
- Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
- Handle between 100-150 calls per day in a call center or remote work environment
- Be a problem-solver and work with consumers to come to a resolution on their account
- Utilize a call flow that guides you through your calls
- Locate consumer contact information
- Positively and efficiently implement changes required by the client
- Review statistics that are sent by management to ensure job requirements are being met
- Work with CBE's management team on your personal growth and positively execute on areas of improvement and opportunity
- Work in a positive and collaborative manner with co-workers
Qualifications
- High school diploma or GED
- U.S. Citizenship or 3-year legal residence
- Background checks and drug testing required
Ideal characteristics
- Motivated
- Engaged
- Disciplined
- Personable
- Competitive
- Problem solver
- Eager
- Outgoing
- Reliable
- Effective communicator
Pay
$20.00 - $26.00 hourly, with potential for commission based on performance (must hit productivity, schedule adherence, and quality expectations).
Schedule
Full-time position with 3 shifts per week of 8:00 AM - 4:30 PM and 2 shifts until 8:00 PM.
Benefits
- Excellent benefits including tuition reimbursement and referral bonuses
- Ongoing training and support
- Career culture with many opportunities for advancement
- Employee engagement opportunities including community outreach
- 3 weeks paid training