(Bilingual) Collections Specialist

About the role

We are looking for a bilingual (Spanish) Collections Specialist to join our team in Phoenix, Arizona in a fully onsite, Contract to Permanent role. This position is ideal for someone who thrives in a fast-paced call center setting, can balance firm collection efforts with strong customer service, and is confident managing a high volume of account activity. You will support delinquent account resolution by speaking with customers, securing payments, and documenting every interaction accurately while helping the team meet performance goals. In addition to hourly compensation, this position is eligible for a monthly bonus based on performance metrics.

Responsibilities

• Contact customers regarding accounts that are 30 or more days overdue through a combination of inbound and outbound calls.
• Collect payments and work with customers to set up practical repayment solutions based on account status.
• Manage a high daily call volume while maintaining efficiency and attention to detail.
• Record conversations, payment activity, and account updates thoroughly in the designated system.
• Review customer records to confirm contact details and other key information before taking collection action.
• Focus on lowering delinquency levels within an assigned portfolio by following established collection practices.
• Track individual productivity standards and contribute to departmental collection targets.
• Participate in required onsite scheduling, including occasional late shifts and periodic Saturday coverage.

Requirements

• Bilingual (Spanish) communication skills are required.
• 3–5 years of experience in collections, call center operations, or a closely related customer account role.
• Demonstrated ability to negotiate payment outcomes while preserving a respectful customer experience.
• Comfortable handling frequent inbound and outbound phone activity throughout the workday.
• Strong written documentation skills with the ability to maintain accurate account notes.
• Ability to work fully onsite in Phoenix, Arizona.
• Familiarity with consumer, commercial, credit, or billing collections processes is preferred.
• Experience using collections or account management software is a plus.