Bilingual Front Desk Support - Receptionist

Position Summary

The Front Desk Support Receptionist is responsible for supporting the agency by delivering efficient and caring service to all callers and clients, ensuring accurate and timely information to staff and completing tasks promptly and professionally.

Responsibilities

• Answers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all times
• Greets all clients and visitors and directs to appointments and meetings
• Maintains an up-to-date staff schedule (on duty, trainings, sick leave)
• Handles incoming/outgoing mail, including monthly postage report
• Maintains office equipment and supplies (stocking paper, toner, etc.)
• Performs front desk opening and closing procedures
• Checks in clients and verifies current insurance coverage for each appointment
• Collections client payments and issues receipts, recording all payments accurately in the daily log
• Sends clinician letters and confirms completion via email
• Ensures outpatient forms are well-stocked and rush basket assignments are completed
• Provides professional, friendly and attentive service to clients and staff
• Enforces confidentiality, payment policies, and waiting area rules
• Maintains a calm, low-noise reception environment
• Demonstrates flexibility to meet evolving needs

Qualifications

• High School Diploma or GED required
• Previous clerical or administrative work preferred
• Bilingual (English/Spanish) required
• Pleasant, professional, welcoming and friendly demeanor with staff and clients
• Detail-oriented and able to multi-task in a busy office setting
• Proficiency using Microsoft Word
• Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculator
• Licensed Washington State driver’s license and minimum required liability insurance for WA State
• Deemed insurable as determined by Catholic Charities liability insurance provider

Job Requirements

• Physical Requirements: Sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.
• Travel Requirement: Minimal travel if based in Yakima due to having two primary office locations. Travel between offices is required to provide back up coverage for absences and to attend staff meetings.
• Non-Physical Requirements: Education High School Diploma or GED required; Experience Previous clerical or administrative work preferred; Special Skills Bilingual (English/Spanish) required; Pleasant, professional, welcoming and friendly demeanor with staff and clients; Detail-oriented and able to multi-task in a busy office setting; Proficiency using Microsoft Word; Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculator; Valid Washington State driver’s license and minimum required liability insurance for WA State; Deemed insurable as determined by Catholic Charities liability insurance provider.

Benefits

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
• Retail 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Retirement
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment