Bilingual Front Desk Support - Receptionist

Responsible for delivering efficient and caring service to all callers and clients, ensuring accurate and timely information to staff, and completing tasks promptly and professionally.

Responsibilities

• Clerical & Administrative Support
  • Answers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all times
  • Greets all clients and visitors and directs to appointments and meetings
  • Maintains an up-to-date staff schedule (on duty, trainings, sick leave)
  • Handles incoming/outgoing mail, including monthly postage report
  • Maintains office equipment and supplies (stocking paper, toner, etc.)
  • Performs front desk opening and closing procedures
• Program Support
  • Check in clients and verify current insurance coverage for each appointment
  • Collects client payments and issues receipts, recording all payments accurately in the daily log
  • Sends clinician letters and confirm completion via email
  • Ensures outpatient forms are well-stocked and rush basket assignments are completed
• Client & Staff Interaction
  • Provides professional, friendly and attentive service to clients and staff
  • Enforces confidentiality, payment policies, and waiting area rules
  • Maintains a calm, low-noise reception environment
  • Demonstrates flexibility to meet evolving needs
• Performs other duties as assigned

Requirements

• Physical Requirements
  • Sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis (up to 90% of the time)
• Travel Requirement
  • Minimal travel between two primary office locations in Yakima for back-up coverage and staff meetings
• Education
  • High School Diploma or GED required
• Experience
  • Previous clerical or administrative work preferred
• Special Skills
  • Bilingual (English/Spanish) required
  • Pleasant, professional, welcoming and friendly demeanor with staff and clients
  • Detail-oriented and able to multi-task in a busy office setting
  • Proficiency using Microsoft Word
  • Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculator
• Licensure, Registration, Certification
  • Valid Washington State driver’s license and minimum required liability insurance for WA State
  • Must be deemed insurable as determined by Catholic Charities liability insurance provider
• Employment is conditional upon being cleared by criminal background check and fingerprinting when required

Schedule

Mon - Thur, 9:15am - 6:15pm; Fri 8:00am - 5:00pm

Pay

$19.00 - $22.00 per hour

Benefits

• 13 paid holidays, 12 days of vacation, 12 days of sick leave per year
• Health insurance including medical & prescription coverage, with optional dental and vision insurance plans (majority of premiums paid by Catholic Charities)
• Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
• Basic Life Insurance paid 100% by Catholic Charities
• Flexible Spending Account eligibility following 6 months of employment
• Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
• Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
• Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
• Annual longevity awards begin at 5 years of employment