Bilingual Front Desk Receptionist

About KIPP Nashville Public Schools

KIPP Nashville Public Schools is a network of high-performing, free, open-enrollment K–12 schools committed to positively affecting student outcomes in Nashville since 2005. Part of the acclaimed KIPP Network, we educate 100,000+ students nationwide and support students from Pre-Kindergarten through college, career, and beyond. Through the KIPP Forward program, our team helps students identify their career of highest aspiration and develop the skills and confidence to chase their dreams. KIPP Nashville currently operates 4 elementary schools, 4 middle schools, and 2 high schools.

The mission of KIPP Nashville is to create joyful, academically excellent schools that prepare students with the skills and confidence they need to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. Our core values are GROWTH, TEAM, and SHINE.

About the role

Position Overview: The Front Desk Receptionist partners directly with families, students, visitors, and staff of KIPP Nashville and is responsible for providing quality customer service at the school’s front desk. The Receptionist is a key member of the school’s Operations Team and reports to the Director of Operations at their school site.

Responsibilities

• Act as the first point of contact for parents, students, and visitors and direct them to the appropriate place or person
• Ensure a friendly and professional demeanor to create a welcoming environment
• Man the front office, answer phones, and manage mail and fax
• Receive and distribute messages for students and staff
• Respond to parent questions and concerns, and direct them to the Principal when appropriate
• Provide information about school schedules, policies, and events
• Screen and track all visitors through Raptor as required by school policy
• Support school attendance procedures ensuring accuracy
• Maintain and organize front office supplies and maintain a professional space
• Administer first aid and medications to students according to school standards
• Distribute all deliveries and mail to the appropriate person
• Regularly update student phone lists and contact information
• Collect all student records, including immunization records, home language surveys, emergency contact forms, and media release forms
• Manage collection, dispersal, security, and organization of all student cumulative record files
• Assure confidentiality of files is maintained and lock files where appropriate
• Answer parent questions and assist parents in navigating the enrollment process as needed
• Support families with application verification and enrollment documentation
• Help facilitate and support preparations for school events, including, but not limited to, school performances, parent conferences, celebrations, and field trips
• Carry out any additional daily school duties as decided upon by the Principal or Director of Operations

Qualifications

Desired Experience

• Proficient in Google Suites, Microsoft Word, Excel, and PowerPoint
• Pass Criminal Background Check
• Prior receptionist experience (Preferred)
• Customer service experience (Preferred)
• Experience working in a fast-paced environment (Preferred)
• Proficient in speaking, reading, and writing in Spanish and/or Arabic (Highly preferred)

Desired Characteristics

• Unwavering commitment to KIPP Nashville’s mission, students, families, and community
• Firm belief in affirming the identity of students, families, and staff
• Demonstrates excitement in supporting students and families
• Passionate and committed to being a leader for racial justice and equity, and working in an organization committed to anti-racism
• Strong communication skills with diverse constituents; clear writer, facilitator, and speaker and eagerness to collaborate
• Demonstrate commitment to continue their professional development individually, eager to offer and respond positively to feedback
• Ability to tackle multiple projects and initiatives at once with a strong sense of organization, prioritization, follow-through, and results orientation
• Exhibit positivity, be flexible, and willing to go above and beyond to meet the varied needs of students

Pay

Starting salary range: $41,600

Benefits

Robust benefits package including medical, dental, vision, disability, and life insurance policy options, in addition to retirement benefits. Application for these benefits may be made immediately upon employment. The policy is effective upon the first of the month following the first day of work.