Bilingual Front Desk Receptionist

We are seeking a Bilingual Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within our federally qualified community health center, Sheridan Health Services Community Clinic in Denver, CO.

Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center serving residents of Arapahoe, Denver, and Jefferson counties. Our clinics provide primary care across the lifespan, prenatal and postpartum care, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance use treatment. As a Patient-Centered Medical Home, we prioritize patient values and beliefs in all decision-making and extend care through public health outreach.

Responsibilities

• Front Desk Operations (60%)
  • Warmly welcome and promptly check in patients and visitors.
  • Accurately verify and update patient information, ensuring records are current.
  • Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
  • Notify relevant staff members of patient arrivals in a timely manner.
  • Process insurance verifications and obtain necessary authorizations.
  • Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Upload all required patient documents and records to the appropriate patient charts.
• Administrative Support (20%)
  • Address patient billing inquiries and efficiently process payment transactions for services provided.
  • Prepare, manage, and distribute correspondence, reports, and other necessary documents.
  • Collect, sort, and distribute incoming and outgoing mail.
  • Provide accurate and clear information about clinic services and policies.
  • Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
  • Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
  • Process billing, payments, and log copays using appropriate EHR software.
• General Duties (20%)
  • Maintain a clean, organized, and welcoming reception area.
  • Monitor inventory levels and request office supplies as needed.
  • Support the implementation and adherence to clinic policies and procedures.
  • Actively participate in team meetings and contribute to continuous improvement initiatives.
  • Adhere to safety, environmental, and infection control protocols.
  • Other duties as assigned.

Requirements

• Minimum Qualifications
  • Two (2) years of general clerical experience.
  • College or university coursework may substitute on a year-for-year basis for the experience.
  • Must be legally authorized to work in the United States without requiring sponsorship.
  • Must be willing and able to work in a normal patient care environment with some exposure to biological hazards and infectious diseases.
  • Must be willing and able to pass a sex offender background check.
  • Must be willing and able to work at alternate Sheridan Health Services clinic locations.
  • Must be willing and able to utilize bilingual skills (Spanish/English) at a conversational level in a clinical setting.
• Preferred Qualifications
  • Experience providing support over the phone and in-person to diverse groups of customers.
  • Experience utilizing Microsoft Office programs.
  • Experience working with public and/or private health insurance plans.
  • Experience using an electronic health record system.
  • Formal certification as a Spanish language interpreter.
  • Experience with scheduling multiple patients, events, and/or meetings on a daily basis.

Skills

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels.
• Interpersonal skills to work effectively with patients, their families, and members of the health care team.
• Outstanding customer service skills.
• Ensure patient privacy and confidentiality within regulatory guidelines, including but not limited to HIPAA and 42 CFR part 2.
• Unconditional ability to maintain patient confidentiality.
• Exemplary organizational skills and ability to prioritize effectively.
• High level of attention to detail and accuracy.
• Ability to comply with established rules, policies, and procedures and to meet deadlines.
• Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry).

Benefits

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
  • Vacation Days: 22/year (maximum accrual 352 hours)
  • Sick Days: 15/year (unlimited maximum accrual)
  • Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced-rate RTD Bus and light rail service

Pay

The starting salary range for this position has been established as $40,248 to $44,274. This position may be eligible for overtime compensation, depending on the level.

Schedule

Full-time (1.0 FTE), onsite role located in Denver, CO.