Bilingual Front Desk Receptionist

Description Our Familia Dental in Racine office is looking for full-time Front Desk Receptionist to join their team! We are seeking an energetic and organized Front Desk Professional to join our fast-paced, community-oriented dental practice at our 5201 Wshington Ave Ste A Racine WI 53406 office. The ideal candidate is friendly, professional, and excels at multitasking in a busy environment. This role is the first point of contact for our patients—welcoming them with warmth and efficiency while managing appointments, patient records, and daily administrative tasks that keep our office running smoothly. About The Company Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. Job Purpose To effectively and efficiently check in patients, verify insurance eligibility, confirm and/or reschedule appointments as needed, and collect payments for services provided. Responsibilities Greet and check in patientsAnswering the phone and scheduling appointmentsMaintain patient accounts and records Knowing and understanding insurance plan rules and protocols and able to follow themHaving patience and ability to be sensitive to patient emotionsAbility to listen to patients and other healthcare workers and follow directions from a Dentist or supervisor.Verify patient's insurance Insure all record keeping requirements are fully and accurately completedSubmit claims to insurance companies Notify Office Manager of equipment trouble or general safety concernsAttend and participate in morning huddles, chart reviews and regular office meetings..Follow company policy and proceduresUnderstand and follow HIPAA regulations, state and Federal OSHA laws and safety standards and maintain confidentiality.Other tasks as assigned. Requirements Qualifications/ Skill Sets Excellent customer/patient service and verbal communication skills.Ability to read, write, speak and understand information and effectively present information one-on-one with patients.Ability to apply common sense understanding to carry out details written or verbally instructed.Basic computer knowledgeExperience with dental management software experience is preferredAbility to work in fast paced, patient-focused environment.Organizational skills and Detail orientedInterpersonal and Listening skillsRequires excellent customer service skills.Previous dental office experience preferred but not required.Training Provided Benefits Offered Health, Dental and Vision Insurance401(k) Retirement PlanPaid Holidays & Time OffAccess to Financial AdvisorsBasic Life & AD&D InsuranceVoluntary Life InsuranceVoluntary Short-Term & Long-Term DisabilityOn demand Pay > Receive a portion of your check before payday! Availability / Schedule Working hours between: M-F, 08:45 AM - 6:30PM and Sat, 8:45AM - 4:30 PM Full Time Employment 4+ days a week, 30-40 hours per weekavailable to work SaturdaysFull shifts (8-10 hours)