Bilingual Front Desk Coordinator - Austin, Texas
The IMA Group · Austin, TX · 3 wk ago
On-siteAdministrativeFull-time
About the role
As the first point of contact for patients and study participants, you will be responsible for creating a welcoming and efficient environment.Responsibilities
- Greet and check in patients and study participants
- Answer incoming phone calls and direct inquiries appropriately
- Schedule and confirm appointments
- Aid with patient intake and registration
- Maintain accurate records and update participant information
- Manage front desk operations and ensure a welcoming environment
- Support research and administrative staff with clerical tasks
- Coordinate patient flow throughout the office
Qualifications
- Bilingual (English/Spanish) required
- Previous front desk, receptionist, administrative, customer service, or medical office experience preferred
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Comfortable working with patients both in person and over the phone
- Proficient with computers and basic office software
- Professional, dependable, and team-oriented