Bilingual (French) Customer Account Specialist

About the role

Michelin is hiring a bilingual English/French-speaking Customer Account Specialist responsible for handling the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and handling customer requests. We need great candidates who can help us provide an excellent, meaningful customer experience.

This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains, and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here.

Responsibilities

• Short-term Forecasting
  • Capture customers' short-term forecast requirements
  • Propose short-term sales forecasts based on the analysis of customer elements
  • Alert the appropriate parties of major variations in requirements/forecasts
• Manage Order & Delivery
  • Capture, record, and commit customer orders according to customer needs, agreement, and defined service level
  • Propose product alternatives should a phase-out or shortage occur
  • Coordinate and optimize deliveries based on customer/partner requirements
• Manage The Advanced Stocks
  • Ensure the quantities required are delivered in the shipping facility to supply the client timely
  • Detect stock variance and implement corrective actions
• Organize Transport
  • Handle journey tracking and prepare relevant documentation, including necessary documents for invoicing and customs operations
• Monitor Execution
  • Handle customer orders portfolio and monitor execution; inform and follow up with customers
  • Liaise with appropriate partners to ensure timely deliveries and commitment to service
  • Proactively alert customers in case of any event, delay, or failure regarding the service commitment and engage in finding solutions
  • Manually plan non-automated orders/loads issued in accordance with customer commitments
  • Apply corrective actions in the relevant applications
• Manage Request
  • Capture all customer requests and claims (physical, value, quality)
  • Analyze and provide issue resolution or appropriate answers, including:
    • Handling non-invoicing alerts or invoicing rejections
    • Reconciling customer disputes associated with claims and past due reconciliation
  • Contact, follow up, and maintain communication with the customer
  • Perform root cause analysis and implement corrective actions to eliminate reoccurrences
  • Share recurring problems with relevant internal partners to find solutions
• Apply And Improve Work Methods
  • Apply standards and procedures set by the entity
  • Contribute to continuous improvement to enhance work methods and customer experience

Requirements

• Proficiency in French (written and verbal)
• 4-year degree or equivalent experience
• Previous customer service, accounts receivable, supply chain, or logistics experience is a plus
• Excellent communication skills (written, verbal, presentation) with a consistent track record of relationship building with customers and internal business partners
• Servant leadership mentality
• Ability to discern varying customer and internal partner priorities and make quick, good decisions
• Effective problem-solving skills to analyze, find the root cause, and implement solutions
• Analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts
• Willingness to work a hybrid, in-office schedule

Benefits

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities with unique career paths and advancement opportunities
• Inclusive Culture: Thrive in a diverse, supportive environment where competencies, contributions, and behaviors are recognized. Option to join one of our Connected Communities
• Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation
• Community Impact: Be part of a company that uses sustainable business practices while balancing the needs of customers and communities

Michelin provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. Reasonable accommodations are available for employees and applicants with disabilities and for sincerely held religious beliefs.