Bilingual First Line of Defense KYC Client Liaison Analyst for Japanese Corporate Banking

Job Summary

The KYC Client Liaison Analyst serves as the primary point of contact between the bank and its clients for all Know Your Customer (KYC), Anti-Money Laundering (AML), and customer due diligence requirements. The role is responsible for obtaining and validating customer information, facilitating onboarding and periodic reviews, coordinating responses to compliance inquiries, and ensuring regulatory requirements are fulfilled while maintaining a positive client experience and managing time and workload to meet due dates.

Primary Responsibilities

• Customer Onboarding
• Initiate new customer relationships, explain KYC/FinCEN requirements to customers and guide them through onboarding requirements.
• Collect KYC forms, corporate documents, ownership information, and identification documents.
• Review the information and prepare accurate customer profiles and supporting documents.
• Absess customer risk factors and identify concerns.
• Cookorate with stakeholders for smooth onboarding and give guidance to Relationship Managers for efficient process completion.
• Maintain full understanding of the Bank’s internal policies & procedures and products & services relevant to KYC, such as credit products, deposit products, transaction banking products, wire transfer and trade finance.
• Periodic/Ad-Hoc Reviews and Trigger Events
• Manage periodic/Ad-Hoc KYC reviews for existing customers.
• Understand JCB customers’ businesses by obtaining and analyzing KYC information and documents, explaining to customers the background and context of KYC and MUFG standards through written and oral communication that exemplify courtesy and professionalism.
• Respond to inquiries regarding KYC rules, regulatory requirements and due diligence with accuracy and speed, addressing and resolving discrepancies in a timely manner.
• Manage Periodic/Ad-Hoc Reviews to complete them by due dates. Make appropriate judgements to prioritize urgent items while keeping the outstanding items on track.
• Identify and escalate trigger events such as Ownership changes, Mergers and acquisitions, Significant business changes, and other relevant events.
• Client Data Management
• Handle client-related data updates in the bank’s system.
• Collaborate with other teams to improve downstream process efficiency.
• Client Relationship Management
• Act as the primary contact for Client on KYC related matters.
• Minimize customer burden by coordinating document requests efficiently.
• Respond to customer questions regarding compliance and onboarding requirements.
• Maintain strong relationships while balancing regulatory obligations with client service.
• Other Tasks/Projects
• Perform other tasks and projects for JCB’s initiatives and managers, as assigned.
• Attend various meetings to provide KYC expertise and represent the front office as a KYC officer in the front office.
• Participate in Optimization activity to improve accuracy and efficiency of operations and prepare and update operation manuals and procedures, as needed.

Qualifications

• Bachelor’s degree or professional certification required.
• CAMS certification preferred.
• 1 year or more professional experience; Banking experience, preferred.
• Excellent English and Japanese written and verbal communications skills including ability to read complex regulations and explain them to customers in a simple, concise manner.
• Proficiency in Microsoft Office products (Teams, etc.), including ability to use Microsoft Apps such as Copilot, Power BI, Power Automate and etc.
• Adaptability to change and having firm understanding of procedures and operating manuals.
• Attention to detail. Case management skills to meet due dates.
• Customer-facing skills. Strong organizational skills to align with the organization’s strategies.
• Logical thinking, problem-solving and decision-making skills.
• Knowledge of CIP, CDD, EDD, SpDD processes and policies related to BSA/AML, OFAC, FinCEN regulatory requirements, preferred.

Pay and Benefits

The typical base pay range for this role is between $72K - $87K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below. MUFG Benefits Summary