Bilingual Entry Level HR Specialist

About the role

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The T1 Bilingual HR Employee Support Representative is responsible for administration of HR related queries and execution of HR transactions, supporting an effective employee experience within agreed service levels. The team receives activity through case management, system notifications, phone calls, and chat service as the first point of help for HR queries across multiple countries.

Location: Tulsa, Oklahoma, United States.

Responsibilities

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system, and live chat.
• Uses systems to document and escalate as needed following the appropriate processes.
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner; able to work on more than one issue simultaneously and prioritize urgency of requests.
• Probes cases to determine root cause of the issue or question in order to provide accurate answers.
• Identifies and researches incoming queries from employees.
• Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks.
• Actively contributes to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance and achieving results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes.
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base, and Case Management.
• Performs duties according to service level agreements.

Requirements

• Minimum high school degree.
• At least one year experience in customer services and/or human resources area.
• Excellent oral and written communication skills to answer employees’ queries effectively.
• Excellent problem solving skills and strong customer service skills.
• Strong organizational skills for tracking and documenting.
• Attention to detail.
• Ability to work both independently and in teams.
• Proficient in Microsoft Office applications.
• Additional language – Spanish (Preferred).
• Workday or other HRIS experience (Preferred).
• Experience in an HR Service Center / Contact Center Operation (Preferred).
• HR Certification (Preferred).

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance.
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages.
• 401(k) Retirement Plan with company matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more.
• Community involvement opportunities.

About the company

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.