Bilingual (English & Korean) Sales Operation Specialist

Location: Falls Church, VA (on-site in office). Full-time, permanent position.

About the role

We’re seeking a Sales Operation Specialist who can streamline processes, manage renewals and invoicing, and ensure our customers receive top-tier service. In this role, you’ll work closely with both clients and internal teams to drive efficiency, maintain accurate records, and support revenue growth. If you thrive in a fast-paced environment, enjoy problem-solving, and want to make a meaningful impact on both customers and the business, we’d love you to apply.

BizFlow is a dynamic leader in digital transformation, empowering organizations through innovative low-code/no-code solutions that streamline operations, accelerate efficiency, and drive real business results. With over two decades of success, BizFlow has earned a reputation for delivering intelligent process automation, workflow optimization, and enterprise solutions to both government and commercial clients. Our flagship platform, BizFlow M, helps customers build, enhance, and automate business processes with ease.

Responsibilities

• Manage the entire license and maintenance renewal process for customers.
• Create and issue invoices for license renewal and services.
• Gather and prepare data for invoices.
• Follow up with customers for collections.
• Maintain records of customers and maintenance contracts.
• Interact with customers for renewal of maintenance contracts.
• Maintain a professional and customer service-oriented environment to promote sales of product licenses.
• Manage weekly reporting, including customer-side requirements and reports for the executive team.
• Support project/professional service including timesheet and charge code management, expense report, and monthly financials.
• Coordinate with the sales team on new sales activities.
• Support administrative tasks as needed.
• Demonstrate attention to detail and organizational skills.
• Demonstrate clear and professional written and oral communication skills.
• Identify and resolve problems in a timely manner, meet deadlines, and develop alternative solutions.
• Interact effectively with all levels of management and other employees.

Requirements

• Bilingual (Korean & English) is preferred, but not required.
• Prior sales administrative experience is preferred, but not required.
• Maintenance renewal experience is preferred, but not required.
• Invoicing experience is preferred, but not required.
• Demonstrates attention to detail and organizational skills.
• Demonstrates clear and professional written and oral communication skills.
• Proficient in Microsoft Office, especially Excel.
• Able to quickly learn new software and applications.
• Must be a U.S. Citizen or Permanent Resident.
• Able to pass a standard background check.

Benefits

You'll be part of a mission-driven team where your growth is supported, your ideas are welcome, and your work makes a direct impact. At BizFlow, we’re proud of our inclusive, supportive, and innovative culture—one where every team member is empowered to share ideas, grow their skills, and make a meaningful impact. From day one, you’ll be welcomed into a collaborative environment that values curiosity, continuous learning, and a strong sense of purpose.

Pay

$50,000.00 – $65,000.00 per year.