Bilingual Sales and Service Specialist

About the role

This is a full-time career opportunity (approximately 40 hours per week) based out of our South Duke financial center in Lancaster, PA. Must be available to be scheduled around branch operation hours (no Sundays).

Responsible for providing an exceptional Financial Center customer experience by handling every customer need from service to sales with passion and enthusiasm. You will provide customers with a one-stop experience to fulfill all of their financial needs, from account opening and maintenance to processing transactions. This role requires fluency in the Spanish language; you must be able to read, write, and speak the language.

Responsibilities

• Assist clients with teller transactions accurately and in accordance with bank policy and procedure.
• Drive proactive sales/referral conversations through internal and outbound interactions including outbound calling, appointment setting, and effective lobby engagement.
• Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Provide ongoing support to customers regarding products and services.
• Open new accounts, perform customer maintenance requests, assist with operational activities and responsibilities, and maintain flexibility between performing sales and teller transactions.
• Focus on customer-centric conversations to deepen relationships and become a trusted advisor.
• Actively promote a variety of banking solutions to enhance a customer's service experience and achieve their financial goals.
• Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures, while demonstrating sound judgment within established limits.
• Leverage practical knowledge and understanding of digital solutions and technology to support customers and solve problems.
• This role may perform other job duties as assigned by the manager.

Requirements

• High School Diploma or equivalent (Required).
• 1 or more years of customer service or sales experience (Required).
• 6 to 12 months of cash handling experience (Preferred).

Pay

The hourly rate for this position is $18.56 - $29.38.

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

As part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify, including:

• Medical plans with prescription drug coverage.
• Flexible spending account or health savings account depending on the medical plan chosen.
• Dental and vision insurance.
• Life insurance.
• 401(k) program with employer match and Employee Stock Purchase Plan.
• Paid time off programs including holiday pay and paid volunteer time.
• Disability insurance coverage and maternity and parental leave.
• Adoption assistance.
• Educational assistance and a robust wellness program with financial incentives.