Bilingual Debt Settlement Liaison I

Roles and Responsibilities

• Respond promptly to DSA and CCA inquiries, including processing payments, handling drop notices, conducting negotiations, and addressing general account questions.
• Initiate inbound and outbound communications via email and phone to negotiate arrangements on unsettled inventory.
• Ensure daily work plans are completed efficiently, prioritizing tasks to meet established deadlines.
• Accurately document all account changes and interactions with DSA and CCAs to maintain data integrity.
• Maintain accuracy and integrity of account data through meticulous documentation of account changes and interactions.
• Monitor and maintain repayment plans to ensure compliance with agreed terms, reporting any issues to DSA or CCAs.
• Handle additional tasks such as daily reporting and special assignments as directed.
• Build and sustain professional relationships with DSA and CCAs by managing inventory distribution on daily, weekly, and monthly bases.

Skills & Qualifications

• Bilingual: Fluent in English and Spanish. Ability to read, write, and speak.
• Customer Service Excellence: Demonstrates outstanding communication and interpersonal skills to foster strong relationships.
• Independent Learning & Critical Thinking: Adapts quickly to new information and uses logical reasoning to resolve complex issues.
• Problem-Solving & Negotiation: Effectively manages disputes and secures mutually beneficial resolutions.
• Attention to Detail: Maintains a high standard of accuracy in all aspects of account management and data handling.
• Time Management & Organization: Prioritizes tasks efficiently to meet deadlines in a fast-paced environment.
• Technical Proficiency: Advanced understanding of Excel, including data analysis, reporting, and bulk processing tools.
• Ethics & Integrity: Exhibits professionalism, reliability, and adherence to ethical guidelines.
• Experience: 1-2 years of relevant experience, ideally in a call center, collections, or credit industry environment
• Experience: Familiarity with state, federal, and FDCPA compliance guidelines is highly desirable.