Debt Settlement Liaison I

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company. We began 25 years ago with a vision for a new type of asset receivables company—one committed to superior service and a personal touch in every interaction. We prioritize integrity, compliance, and doing things the right way as the foundation of our sustainable business model. We want you to feel like your work has an impact and makes a difference every day.

About the role

The Debt Settlement Liaison I serves as the primary point of contact for Debt Settlement Agencies (DSAs) and Credit Counseling Agencies (CCA) at Resurgent Capital Services. This role involves handling inquiries from DSAs, negotiating settlement plans, reestablishing failed plans, and monitoring payment adherence. The Liaison also manages incoming offers, letters, and payment processing, fostering positive relationships with DSAs while ensuring all activities align with company standards and compliance requirements. The Debt Settlement Liaison I will report directly to the Debt Settlement Supervisor.

Responsibilities

• Respond promptly to DSA and CCA inquiries, including processing payments, handling drop notices, conducting negotiations, and addressing general account questions.
• Initiate inbound and outbound communications via email and phone to negotiate arrangements on unsettled inventory.
• Ensure daily work plans are completed efficiently, prioritizing tasks to meet established deadlines.
• Accurately document all account changes and interactions with DSA and CCAs to maintain data integrity.
• Monitor and maintain repayment plans to ensure compliance with agreed terms, reporting any issues to DSA or CCAs.
• Handle additional tasks such as daily reporting and special assignments as directed.
• Build and sustain professional relationships with DSA and CCAs by managing inventory distribution on daily, weekly, and monthly bases.

Requirements

• High School Diploma or GED is required.
• Four-year college degree is preferred.
• 1-2 years of relevant experience, ideally in a call center, collections, or credit industry environment.
• Familiarity with state, federal, and FDCPA compliance guidelines is highly desirable.

Skills

• Customer Service Excellence: Demonstrates outstanding communication and interpersonal skills to foster strong relationships.
• Independent Learning & Critical Thinking: Adapts quickly to new information and uses logical reasoning to resolve complex issues.
• Problem-Solving & Negotiation: Effectively manages disputes and secures mutually beneficial resolutions.
• Attention to Detail: Maintains a high standard of accuracy in all aspects of account management and data handling.
• Time Management & Organization: Prioritizes tasks efficiently to meet deadlines in a fast-paced environment.
• Technical Proficiency: Advanced understanding of Excel, including data analysis, reporting, and bulk processing tools.
• Ethics & Integrity: Exhibits professionalism, reliability, and adherence to ethical guidelines.