Bilingual Loan Partner

About the role

Your primary responsibility will be to deliver top-notch customer service to borrowers and ensure their mortgage process goes as quickly and smoothly as possible. This is a crucial role that will be from the “contact to contract” phase of the loan.

Responsibilities

• Deliver exceptional customer service to borrowers
• Ensure the mortgage process is efficient and smooth
• Support Loan Officers throughout the loan process
• Handle borrower inquiries and concerns
• Manage paperwork and documentation

Requirements

• Bilingual in English and Spanish
• Strong communication skills
• Attention to detail
• Ability to multitask and manage multiple priorities
• Basic computer skills (Microsoft Office)

Qualifications

• High school diploma or equivalent
• Experience in a customer service or administrative role preferred
• Mortgage industry experience a plus

Skills

• Excellent written and verbal communication skills
• Proficiency in Microsoft Office
• Organizational skills
• Customer service orientation

Benefits

• Flexible remote work schedule
• Competitive salary
• Professional development opportunities
• Health insurance
• 401(k) plan

Pay

• $20 - $25 per hour

Schedule

• Remote work