Bilingual Customer Service Specialist (Spanish)

About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend solutions. They ensure maximum client satisfaction, stay up-to-date with product features, and maintain store and product quality standards. Specialists also work to achieve sales goals while providing excellent customer service.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English and Spanish
• Must have a valid, unrestricted Driver’s License
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation
• Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal
• If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for the current position

Preferred Qualifications:

• High School diploma or GED
• At least one (1) year of experience in delivery, retail, or customer service
• Previous experience selling paint and paint-related products
• Previous experience operating tinting and mixing equipment

Location

Store #703769, 1727 Route 37, Toms River, NJ 08753

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make places and spaces brighter and stronger. We invest in our people, offering opportunities for growth, development, and connection within an inclusive team.