Bilingual Customer Service Representative
About the Role
At ViaPlus, our Customer Service Representatives are not just answering calls — they’re creating experiences. They are the voice of our brand and the people who turn frustrating moments into positive experiences for every customer interaction. If you love helping people, solving problems, working in a fast-paced environment, and bringing positive energy to your team every day, we want to meet you!
Our Customer Service Representatives are the friendly voice behind the roadway experience — assisting customers, resolving account questions, and delivering exceptional service every single day. This is more than a call center role. It’s an opportunity to be part of a company that helps connect communities, improve transportation, and create a better travel experience across Colorado.
Responsibilities
- Deliver outstanding customer service through phone, email, and digital communication channels.
- Assist customers with questions, account support, payments, and issue resolution.
- Create positive experiences by listening carefully and responding with professionalism and empathy.
- Accurately document customer interactions and maintain records within company systems.
- Work collaboratively with teammates and other departments to solve customer concerns quickly.
- Stay informed on company procedures, systems, and service updates.
- Maintain a calm, positive attitude in a fast-paced environment.
- Perform all other duties as assigned.
Requirements
- Positive attitude and strong communication skills.
- Passion for helping people and solving problems.
- Ability to multitask and stay organized.
- Strong attention to detail.
- Comfortable using computers, systems, and multiple applications.
- Reliable, adaptable, and team-oriented mindset.
- Customer service experience preferred but not required.
Qualifications
- High school diploma or GED required.
- Previous customer service or call center experience preferred.
- Bilingual skills are required.
- Strong verbal and written communication skills required.
- Basic computer proficiency including Microsoft Office.
- Ability to handle challenging situations professionally.
- Ability to work flexible schedules as business needs require.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Benefits
Time to Recharge
- 15 Days PTO annually (prorated, aligned with hire date).
- 12 Paid Company Holidays.
- Monday – Friday Schedule – Enjoy your weekends off!
Health & Wellness
- Medical, Dental, Vision, Life, Short/Long Term Disability Coverage.
- Medical is paid at 90% by the Company for employees and their families.
- Dental, Vision, STD, LTD, & Life Insurance are paid 100% by the Company.
Financial Security and Toll Perks
- Toll reimbursement benefit for employees that qualify.
- Competitive compensation aligned with market benchmarks.
Career Growth and Culture
- Opportunities for advancement and development.
- Supportive team culture focused on teamwork and accountability.
- Work that directly supports Colorado infrastructure and communities.
- Stability of a global organization backed by VINCI Highways.
Work Environment
This position works in a professional customer service environment and requires regular computer and phone use. Team members may occasionally stand, walk, stoop, or lift up to 20 pounds. The environment can be fast-paced and moderately loud at times.
Location: Broomfield, CO (This is an on-site position).
FLSA Status: Non-Exempt (Hourly).