Bilingual Customer Service Representative

Location: Miami, FL (On-site) | Temp to Perm | Start Date: ASAP

About the role

We are seeking a highly organized and customer-focused Customer Coordinator to join a growing customer support team. This position plays a key role in delivering exceptional service by coordinating customer requests, managing service orders, maintaining accurate documentation, and supporting operational processes from initial inquiry through invoicing. The ideal candidate thrives in a fast-paced environment, communicates effectively with internal and external stakeholders, and demonstrates excellent attention to detail while managing multiple priorities.

Responsibilities

• Serve as the primary point of contact for customer inquiries regarding products, services, and order status.
• Coordinate customer service requests and service bookings while ensuring timely follow-up.
• Identify opportunities to provide additional products or services through appropriate upselling and cross-selling.
• Assist with proactive planning and coordination of customer service schedules.
• Coordinate spare parts requests and related documentation.
• Create and process customer orders, invoices, and supporting documentation using ERP systems.
• Maintain accurate customer, order, and service data within company systems.
• Monitor order progress and communicate updates to customers and internal teams.
• Assist in resolving customer concerns, complaints, and non-conformance reports (NCRs), ensuring timely documentation and follow-up.
• Ensure compliance with company procedures, quality standards, and operational guidelines.
• Collaborate closely with sales, operations, and customer support teams to ensure a seamless customer experience.
• Perform additional administrative and customer support duties as assigned.

Requirements

• High School Diploma or GED required; additional education in Business Administration or a related field is a plus.
• Previous experience in customer service, customer support, order management, or administrative coordination preferred.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Customer-oriented mindset with strong problem-solving abilities.
• Experience working with ERP systems (SAP experience preferred).
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Experience supporting service-based operations or technical products is a plus.
• Ability to work collaboratively across departments.

Pay

$23 - $25 per hour (DOE)

Schedule

Monday - Friday | 9:00 AM - 5:00 PM