Bilingual Customer Service Representative

About the role

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products—has been a mid-market respected leader in the corrections and hospitality industries for over 40 years. With thousands of team members across the country, TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member.

Essential Functions, Duties, And Responsibilities

• Answer incoming calls for Inmate Calling Solutions’ Point-of-Sale Prepaid Collect (PSPC) product
• Absorb and assist customers in a courteous manner by explaining the product offering, quoting rates, opening accounts, and answering general service questions
• Enter customer information into Agent Interface and post payments, including interfacing to the Premise Based equipment of necessary
• Complete customer investigations and place outbound calls to provide the best possible customer service
• Report customer service-related complaints to technical and operational staff for diagnosis and resolution
• Perform general duties as assigned

What You'll Need

• A high school diploma or equivalent required, some college education is preferred
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Must type 45 WPM or faster
• Must have 2-4 years of customer service experience and have the ability to handle calls in a courteous but efficient manner
• Must possess excellent verbal and written communication skills – experience with Microsoft Word and Outlook is preferred
• Must have the ability to perform basic accounting functions – experience with Excel is a plus

Benefits

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Voluntary benefits (i.e. short term, long term disability and many more) options may be selected to create the right package for you

Pay

$17.00/hour

Schedule

Wednesday-Saturday 8am-7pm