Bilingual Customer Service Representative

Are you fluent in Spanish and English? Do you have a passion for helping people and solving problems? Join Select Medical as a Bilingual Customer Service Representative, supporting patients and healthcare providers in a professional, compassionate environment. This full‑time, on‑site role offers no weekend hours and opportunities for growth in the healthcare industry.

Responsibilities

• Answer calls and emails from patients and providers, process payments, and respond to inquiries.
• Resolve billing questions by helping patients understand insurance claims, balances, and account details.
• Document all communications and update internal billing systems to keep accurate records.
• Distribute mail, follow procedures, and provide departmental support to internal teams.
• Follow HIPAA regulations and internal policies to protect sensitive information.

Requirements

• Fluent in Spanish and English (speaking, reading, and writing).
• Excellent communication and customer service skills.
• Comfortable working in a fast‑paced, office‑based environment.
• Familiarity with Windows‑based computer systems.
• High School Diploma or GED.

Preferred Qualifications

• 1+ year of customer service, medical office, or call‑center experience.
• Experience with medical billing, insurance, or front‑desk operations.

Pay

Starting at $16.50+ per hour, based on experience.

Schedule

Monday to Friday, 8:30 AM – 5:00 PM (no weekends).

Benefits

• Health, dental, and vision insurance.
• 401(k) with match.
• Paid time off and additional PTO.
• Opportunities for career growth in healthcare, billing, and customer service.
• Supportive, inclusive, mission‑driven team environment.

Work Environment & Physical Demands

• Office setting with extended periods of sitting.
• Ability to lift up to 35 lb.