Bilingual Customer Service Representative

We are looking for a Bilingual Customer Service Representative to join a service-focused team in Columbia, South Carolina. This is a Contract to Permanent opportunity ideal for someone who enjoys helping customers, communicates clearly, and can stay organized in a moderately fast-moving call center setting.

Responsibilities

• Respond to incoming customer calls with accuracy and a helpful approach.
• Place outbound calls as needed to provide updates, gather information, or resolve open customer issues.
• Enter and maintain order details carefully, ensuring records are complete and current.
• Assist customers with questions, service requests, and general account-related concerns.
• Use Outlook, Word, and Excel to manage communication, document activity, and track basic information.
• Handle multiple tasks efficiently while maintaining attention to detail in a steady to fast-paced environment.
• Follow workplace expectations for attendance, scheduling, and a business casual presentation with attention to detail.
• Support team service goals by delivering courteous interactions and timely follow-up.

Requirements

• Fluent in Spanish and English.
• Previous experience in a call center or high-volume customer support environment.
• Background in customer service with a strong focus on professionalism and problem resolution.
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel.
• Ability to learn new processes quickly and adapt to changing daily priorities.
• Comfortable managing inbound and outbound calls as part of regular responsibilities.
• Experience with order entry or related data input tasks is preferred.

Schedule

• Monday through Friday with a one-hour lunch break.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in the company 401(k) plan.
• Access to free online training.