Bilingual Customer Service Representative

About Our ClientThe organization operates within the customer service sector, providing support for billing and account-related inquiries. It helps customers understand charges, resolve account issues, and navigate billing requirements through accessible service center support delivered primarily by phone and email. The organization emphasizes professionalism, accuracy, and quality customer service while maintaining a stable and supportive workplace environment.About the OpportunityThe Bilingual Customer Service Representative serves as the first point of contact for customers seeking assistance with billing and account questions. This role is responsible for providing accurate information, resolving inquiries, and ensuring a positive customer experience through clear communication and adherence to established policies. The position contributes directly to service center efficiency, customer satisfaction, and the quality of customer interactions.Responsibilities• Serve as the initial point of contact for customers through inbound calls and email.• Provide accurate information and resolutions regarding customer accounts and billing concerns.• Explain billing types, charges, rates, and applicable requirements clearly to customers.• Analyze customer inquiries to determine appropriate actions and solutions.• Research account information and apply established policies to resolve customer concerns.• Escalate unresolved, complex, or out-of-scope issues to the appropriate personnel.• Maintain professionalism, courtesy, and high ethical standards in all customer and team interactions.• Provide accurate information regarding billing procedures and applicable municipal requirements.• Document customer interactions and account-related information accurately.Requirements• 1–3 years of customer service experience in a call center and billing environment.• High school diploma or GED equivalent.• Fluency in Spanish and strong English communication skills, both verbal and written.• Professional, courteous, and customer-focused demeanor.• Strong computer literacy with the ability to navigate multiple applications and systems.• Minimum typing speed of 35 words per minute.• Strong attention to detail, organization, and time-management skills.• Ability to analyze customer concerns and determine appropriate resolutions.• Commitment to consistent attendance and punctuality.• Ability to work effectively both independently and as part of a team.Pay Range and Compensation Package• Hourly rate of $17.25, representing a good faith estimate expected at the time of posting. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.