Bilingual Customer Service Representative
Join our team at Bill Pearce Motors, where exceptional customer service starts with exceptional people. We are looking for an energetic, personable, and highly organized Bilingual Customer Service Representative to join our Service Call Center team.
About the role
As a member of our Service Call Center, you will often be the first voice our customers hear when they contact Bill Pearce Motors. You'll handle a high volume of inbound and outbound customer interactions, schedule service appointments, answer questions, follow up with customers, and help connect them with the right members of our service team. This position requires the ability to communicate effectively with customers in both English and Spanish.
Responsibilities
- Handle a high volume of inbound and outbound customer calls while maintaining a friendly, patient, and professional approach
- Provide a warm and welcoming first point of contact for customers by phone, email, and other communication channels
- Schedule, confirm, and help coordinate service appointments accurately and efficiently
- Assist both English- and Spanish-speaking customers with questions regarding service appointments and vehicle maintenance needs
- Listen carefully to customers, identify their needs, and help connect them with the appropriate resources or team members
- Deliver prompt, accurate, and courteous responses—even during periods of heavy call volume
- Make outbound calls for appointment confirmations, customer follow-up, and other service-related communication
- Work closely with service advisors and other dealership departments to help ensure customer needs are handled efficiently
- Maintain detailed and accurate records of customer conversations, requests, and appointments
- Follow through on customer requests and help prevent issues from falling through the cracks
- Create a positive customer experience through hospitality, empathy, professionalism, and clear communication
- Contribute to a team environment focused on customer satisfaction, loyalty, and continuous improvement
Requirements
- Spanish/English bilingual fluency is required; candidates must be able to communicate confidently and professionally with customers in both languages
- High school diploma or equivalent
- At least 1-2 years of customer service experience
- Experience in a call center, high-volume phone environment, hospitality, automotive service, appointment center, or similar customer-facing role (automotive experience is helpful but not required)
- Comfortable handling back-to-back customer interactions while maintaining a positive and professional attitude
- Strong verbal and written communication skills
- Genuine desire to help people and provide great customer service, balancing hospitality and efficiency
- Ability to remain composed, friendly, and solution-oriented when dealing with frustrated or concerned customers
- Excellent organizational skills and attention to detail
- Comfortable multitasking between phone conversations, scheduling systems, email, and customer records
- Comfortable using Google Workspace and learning other computer applications
- Dependable, professional, punctual, and team-oriented
- Ability to take ownership of customer requests and follow through
- Must pass a background check and drug screening
Benefits
- Starting pay of $18.50 per hour
- Full-time position with a biweekly pay schedule
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Supportive team environment
- Opportunities for professional growth and development
Why join us?
At Bill Pearce Motors, we're more than a dealership—we're a team committed to creating exceptional experiences for our customers and our employees. We value hospitality, teamwork, integrity, professionalism, and personal growth. We appreciate employees who take initiative, care about the customer experience, and want to contribute to a team that takes pride in doing things the right way.