Bilingual Customer Service Representative
About the role
Buscamos entrevistadores bilingues para una encuesta en la comunidad Latino/a/e. Ayude que la comunidad Latino/a/e sea representada. This position requires an individual who is Spanish-language proficient at a conversational level. Individuals who are not Spanish-language proficient are encouraged to apply on our Customer Service Representative job posting. NORC is seeking individuals to work as Customer Service Representatives, internally known as Telephone Interviewers. In this role, you will conduct interviews over the phone with no sales pressure or quotas. Your work will directly contribute to understanding pressing issues such as: the cost and access to healthcare, the impact of higher education on the labor force, and many other topics that inform social policy. This position is strictly on-site at the NORC call center. Employees are required to report to the office daily.
Responsibilities
- Gain the cooperation of respondents over the phone in order to complete a survey by being persuasive and appropriately assertive.
- Administer survey using a pre-written script.
- Record survey answers verbatim.
- Maintain neutral and objective communication with respondents.
Requirements
- Must be able to read, speak, and write fluently in English and Spanish.
- Ability to talk on the phone within close proximity of others in a large and potentially loud call center.
- Knowledge of Windows, such as sending email or opening and using a web browser to search for information.