Bilingual Customer Service Representative

About the role

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
• Uses a customer relationship application or database to record activities and research product information.

Requirements

• Education: High School Degree or Equivalent
• Work Experience: 0-6 months

Qualifications

• Energetic and enthusiastic personality

Skills

• Customer Relationship Management
• Problem Solving
• Technical Research

Benefits

• Equal Opportunity Employer

Pay

Hourly Pay Grade Health-20

Schedule

Scheduled Weekly Hours 40