Bilingual Customer Service Representative

About the role

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Responsibilities

• Serve as the primary point of contact for customers who have questions about their utility service.
• Typical inquiries include starting or stopping service, billing questions, and payment assistance.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.
• Work At Home Requirements:
  • High speed internet with an ethernet connection to the router (no satellite or hotspot).
  • 50 mbps download and 35 mbps upload speed.
  • WiFi must be turned off at all times.
  • Windows Updates must be current.
  • Private and distraction free home work space with the ability to close a door.

Qualifications

• Computer/Technology Savvy
• Excellent Communication Skills
• Customer Service Oriented
• Problem Solving Skills
• Flexibility to work weekends and holidays

Skills

• Customer Service
• Problem Solving
• Communication
• Computer Skills

Benefits

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Pay

Pay rate: $15.50/hr

Schedule

Highly flexible schedule with the possibility of working weekends and holidays.