Bilingual Customer Service Representative
Join Florida One Insurance as a bilingual customer service professional in a full-time, onsite role supporting a diverse client base. Fluency in English and Spanish is essential to solve insurance-related issues, answer questions, and guide customers through their policies.
Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Assist with policy updates, claims, and general insurance questions
- Provide clear, empathetic support in both English and Spanish
- Collaborate closely with our agent team to ensure a seamless customer experience
- Maintain accurate records and documentation
Requirements
- Fluency in English and Spanish (verbal & written)
- Excellent verbal and written communication skills
- Strong sense of empathy, professionalism, and customer service
- Problem-solving ability and attention to detail
- Adaptability in a fast-paced environment
- Collaborative, team-oriented mindset
Benefits
- Medical, Dental & Vision Insurance
- Life Insurance
- Paid Time Off
- Support and guidance through the insurance licensing process
- Opportunities for growth and development
Pay
Competitive salary ranging from $42,600 to $92,000 per year, based on experience and performance.
About Florida One Insurance
With over a decade of experience, Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence. We prioritize trust, transparency, and exceptional service.
Our mission is to empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.