Bilingual Customer Service Representative

Overview

The Customer Service Representative is responsible for first-line customer service support and ensuring customers experience with DaBella is as good as possible. The CS Specialist handles omni-channel customer service inquiries and then routes them to the proper person to resolve any issues.

Essential Functions

• Maintains and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes.
• Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues.
• Coordinates with internal staff including sales, GMs, PCs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner.

Qualifications

• Previous receptionist, data entry, customer service, or call center experience is preferred, but not required.
• Must be able to manage high call volume (100 calls minimum).
• Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications.
• Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment.
• A creative mind, with the ability to suggest improvements.
• English and Spanish Bilingual preferred.

Benefits & Perks

• Medical, Dental, Vision, HSA, Life Insurance, Disability Coverage, and Pet Insurance.
• 401(k), Employee Assistance Program (EAP), UHC Rewards, Rally Health, and One Pass Select.
• Paid professional development, leadership training, and relocation opportunities nationwide.
• 80 hours of PTO, 6 paid holidays, and Volunteer Paid Time Off (VPTO).

Pay

$22.00-$24.00/hour

Schedule

Monday - Friday (8:00AM - 5:00PM)