Bilingual Customer Service Representative

Bilingual Customer Service RepresentativeLocation: Swedesboro, NJPay: $17.00–$20.00/hourSchedule: Open availability for 8-hour shifts. Sundays are always off, with one additional weekday off that may vary based on business needs. Position SummaryWe're seeking a customer-focused professional to support customers, drivers, and internal teams in a fast-paced logistics environment. This role involves handling inbound customer inquiries, tracking deliveries, resolving issues, processing order changes, and ensuring a positive customer experience. The ideal candidate is organized, thrives while multitasking, and enjoys solving problems. A strong work ethic is essential, and bilingual English/Spanish candidates are encouraged to apply, though it is not required. Key ResponsibilitiesRespond to customer inquiries via phone and emailResolve customer concerns professionally and efficientlyTrack deliveries and provide shipment updatesProcess order changes and cancellationsVerify shipment documentation and support daily operations QualificationsAt least 1 year of customer service experience, preferably in a call center or high-volume environmentProficiency with Microsoft Office (Word, Excel, Outlook)Strong communication, organizational, and problem-solving skillsAbility to multitask in a fast-paced environmentHigh school diploma or equivalent preferredBilingual English/Spanish is a plus, but not required Category Code: JN003SeniorityLevel: Assoicate