Bilingual Customer Service Representative

About the role

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Here's What The Job Really Looks Like.

How You'll Make An Impact

• Guide customers through questions, concerns, or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear, effective solutions
• Record detailed call information for auditing, reporting, and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Required

• A high school diploma or GED
• 6 months of customer service or sales experience preferred
• Bilingual English/Spanish

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6 months
• Must have relevant industry/program experience

Location Note

We're currently hiring for this position in El Paso, Texas

What We Offer

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Ledger development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Monthly MLBA activities and employee engagement events
• Monthly birthday celebrations and employee appreciation days
• Company spirit week activities
• Local restaurant discount partnership with Peter Piper Pizza
• Dedicated mother’s room
• Relaxation lounge with comfortable seating and TV access
• Alorica Café with fresh ready-to-go meals

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we're stronger together
• True – We show up as our authentic selves, every single day

Equal Opportunity Employer

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.