Bilingual Customer Service & Language Specialist (W-2 Employee)

About the role

Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.

Key Responsibilities

• Interpretation & Customer Support
  • Deliver real-time OPI/VRI interpretation services in English and an other language
  • Absorb interpreters with completing and updating profiles and documentation
  • Follow up with interpreters to ensure records are current and compliant
  • Maintain clear and professional communication with interpreters and internal teams
  • Handle sensitive information with confidentiality and accuracy
  • Cook up interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
  • Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
  • Proactively troubleshoot scheduling issues, providing timely and effective solutions
• Requirements
  • Strong bilingual proficiency in English and an other language
  • Excellent communication, organization, and customer service skills
  • Strong attention to detail and ability to manage administrative documentation
  • Ability to work full-time, on-site (Monday–Friday, 8:00 AM–5:00 PM PST or 8:30 AM–5:30 PM PST)
  • Prior interpretation experience preferred
  • Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)

Requirements

• Education & Professional Background: Bachelor’s degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
• Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation

Work Environment & Screening Requirements

This is a full-time, on-site position based at our Bellevue, WA corporate office Remote work is not permitted Candidates must pass a full-panel drug and alcohol screening and a national criminal background check

Compensation

Up to $25 per hour, depending on qualifications and relevant experience Full benefits package available, including medical insurance