Bilingual Customer Care Agent (BCCA082426)

About the role

Bilingual Customer Care Agent
Job Summary: One of the fastest growing departments at SelectQuote, agents have an engaging hybrid role that combines cross-selling and retention. Agents make outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits. Agents serve as the first point of contact consumer advocates to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection) ensuring they are not overpaying for insurance and maximizing savings. During peak times, agents also assist clients in enrolling in Medicare insurance products/the sales of Medicare plans. Bilingual agents will also work with our Spanish-speaking clients.

Essential duties and responsibilities

• Makes outbound phone calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide members through utilization of plan benefits.
• Serves as the first point of contact consumer advocate to acquaint clients with SelectQuote’s platform of products (Senior, Life, Auto & Home, Dental/Vision/Hearing, and Identity Theft Protection).
• Ensures clients are not overpaying for insurance and maximizing savings.
• Assists clients in enrolling in Medicare insurance products/the sales of Medicare plans during peak times.

Skills/Abilities

• Strong Work Ethic and Ability to Build Client Relationships
• Solutions focused Mindset
• Propensity to Advocate for Consumers and Be a Sales Team Liaison
• Recent Technology Skills & the Ability to Multi-Task
• Coachability & Adaptability
• Possessing a Positive Attitude and Effective Communication Skills

Requirements

• Fluent in both English and Spanish (writing, reading, and speaking)
• Prolonged periods of sitting at a desk and working on a computer
• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps

Benefits

• Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, and other paid leaves vary based on work location

Pay

• High earning potential – 1st year average annual income is $50k with additional earning potential during our busy season.
• Top agents make well over $85k annually with unlimited growth potential.

Schedule

• Flexible schedule to accommodate work/life balance outside of a traditional sales role.