Bilingual Customer Care Agent

Core Responsibilities

• Be logged into the telephony system
• Handle up to 50+ total calls daily
• Respond to SMS, Email and Voicemails from customers
• Aid customers with scheduling their standard maintenance
• Aid customers with customer service complaints and concerns
• Communicate company initiatives to customers (marketing, sales, etc.)
• Direct customers to appropriate departments (where applicable)
• Participate in cross training within other departments to strengthen skill set
• Aid management with non recurring tasks as needed
• Customer data entry
• Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff

Qualifications

• Must possess a high school diploma, or equivalent
• Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
• Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets)
• Become an expert at PestRoutes - our CRM
• Excellent communication and interpersonal skills
• Driven and ambitious individual with a strong desire to succeed.

About Us

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community. We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character. We’re more than just a pest control company!

What We Live By

• Do The Right Thing
• Be Kind
• Be The Solution

Company Perks

• Great Places To Work and Top Places to Work since 2021
• Awards & Recognition
• Monthly Company Events
• Company Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Roth IRA
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off

Equal Employment Opportunity

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.