Bilingual Customer Advocate - Fully Remote

About the role

Bilingual Customer Advocate is needed to provide exceptional customer service to clients. The role involves handling inquiries, complaints, and feedback from clients in both English and Spanish.

Responsibilities

• Handle client inquiries and complaints via phone, email, and chat
• Document all interactions and escalate issues as necessary
• Provide prompt and courteous responses to client requests
• Follow up with clients to ensure satisfaction
• Contribute to improving customer service processes

Requirements

• Fluency in English and Spanish
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Strong problem-solving and organizational skills
• Proficient in Microsoft Office applications

Qualifications

• High school diploma or equivalent
• Customer service experience preferred
• Experience working remotely a plus

Skills

• Customer service skills
• Effective communication skills
• Problem-solving skills
• Organizational skills

Benefits

• Flexible remote schedule
• Competitive compensation package
• Professional development opportunities

Pay

• $20 - $25 per hour

Schedule

• Remote work