Bilingual Customer Advocate - Fully Remote

About the role

Bilingual Customer Advocate is needed to provide exceptional customer service to clients. The role involves handling inquiries, complaints, and feedback from clients in both English and Spanish.

Responsibilities

• Handle client inquiries, complaints, and feedback in both English and Spanish
• Resolve issues efficiently and professionally
• Provide excellent customer service through phone, email, and chat
• Follow up with clients to ensure satisfaction
• Document interactions and escalate issues as necessary

Requirements

• Fluency in English and Spanish
• Excellent communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience in customer service or related field preferred

Qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience

Skills

• Strong problem-solving abilities
• Customer-focused attitude
• Effective written and verbal communication skills

Benefits

• Flexible remote work schedule
• Competitive compensation package
• Professional development opportunities

Pay

• $20-$25 per hour

Schedule

• Remote work

Benefits

• Health insurance
• Retirement plan
• Flexible time off