Bilingual Customer Advocate - Fully Remote

About the role

Bilingual Customer Advocate is needed for a fully remote position. The role involves providing exceptional customer service to clients across multiple languages.

Responsibilities

• Handle customer inquiries via phone and email in Spanish and English
• Resolve customer issues efficiently and professionally
• Follow up with customers to ensure satisfaction
• Contribute to improving customer service processes

Requirements

• Native fluency in Spanish and English
• Excellent communication and interpersonal skills
• Ability to work independently and manage time effectively
• Experience in customer service or related field preferred

Qualifications

• High school diploma or equivalent
• Strong problem-solving and analytical skills
• Proficient in Microsoft Office applications

Skills

• Customer service skills
• Language proficiency (Spanish and English)
• Problem-solving abilities

Benefits

• Flexible working hours
• Remote work option
• Professional development opportunities

Pay

$20-$25 per hour

Schedule

Full-time, flexible hours