Bilingual Contact Center Banker- Hoover, AL: Nashville, TN

About the Role

As a banker in the Regions’ Contact Center, you will gain a foundation of banking knowledge by working in the heart of our customer service operations. Our Leadership Team takes an active role in your career growth by investing in your development through ongoing coaching and mentoring. Our core values motivate and drive us to do the best for our customers and associates every day.

Our Contact Center Bankers help enrich our customer’s lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience for our customers. You will be the expert in a wide range of banking products and services, using your banking expertise to help customers identify the next step to accomplish their financial goals. We believe in providing customers with advice, guidance, and education while putting the customer first and showing our commitment by implementing our core values into everyday conversations.

What’s In It For You

• The foundation you need to start your career in banking—a skillset you can use to improve customers’ lives by helping them make better financial decisions.
• Comprehensive and ongoing training that provides opportunities to learn and grow.
• Ongoing feedback, coaching, mentoring, and development from leaders that care.
• Benefits including dynamic healthcare plans, tuition reimbursement, paid time off, and regular performance reviews with salary elevations.

Who We Are

Our Core Values define our culture: Put People First, Focus on your Customer, Reach Higher, Do What is Right, and Enjoy Life. Our mission is to Make Life Better. We serve our communities and encourage associates to invest in them by offering opportunities to volunteer, teach financial education, and give back with United Way. Regions is an industry leader in Associate Engagement and Customer Engagement (awarded by Gallup/JD Power).

This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.

Requirements

• High school diploma or GED.
• Onboarding includes three weeks of instructor-led and two to four weeks of on-the-job training.
• Ability to accurately observe stable and scrolling on-screen text and images.
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone.
• Ability to operate a keyboard and mouse to type and make on-screen selections.
• Ability to work at a computer for extended periods of time.

If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:

• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information.
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information.
• Must test on speedtest.net to confirm download speed or provide documentation from provider.
• Must be directly connected to the Internet Router via ethernet cable. Satellite Internet, Wi-Fi, and Wi-Fi extenders are not allowed.

Skills and Competencies

• Ability to adhere to policies, procedures, and guidelines.
• Ability to recommend different products and services to customers.
• Ability to multi-task and work in a fast-paced environment.
• Ability to solve problems.
• Ability to work a flexible schedule which includes all hours of the contact center.
• Basic computer skills with the ability to navigate various systems.
• Effective time management skills.
• Excellent communication skills (verbal and written).
• General knowledge of basic banking, electronic banking, and/or credit card services.

Preferences

• One (1) year of customer service or production experience.
• Must be fluent in Spanish/English.

Schedule

Training Hours: Monday-Friday 8am-5pm (in office).

Following Training: 4 days Monday-Friday 10am-7pm (in office), Saturday 8am-5pm (work from home). Off day will be given based on business needs. May be required to work select bank holidays.

This position requires applicants to be located within a reasonable distance of the posted work location.

Pay

The target pay range is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

• Minimum Job Range Target: $35,748.02 USD
• Median: $42,940.00 USD

This job is not incentive eligible.

Benefits

Regions offers a flexible, comprehensive benefits package for benefits-eligible associates. Below is a synopsis of the benefits offered:

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental, and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program