Bilingual Contact Center Banker- Hoover, AL

About the role

At Regions, we believe associates deserve more than just a job. We offer a place where you can build a career, focusing on the financial wellbeing of our customers.

Responsibilities

• Gain a foundation of banking knowledge by working in the heart of our customer service operations.
• Help enrich customers' lives by answering questions, solving problems, and providing solutions to ensure an effortless banking experience.
• Use banking expertise to help customers identify the next step to accomplish their financial goals.
• Provide advice, guidance, and education to customers.
• Strive to provide solutions for immediate and long-term needs on every contact.

Requirements

• High school diploma or GED
• Ability to accurately observe stable and scrolling on-screen text and images
• Ability to accurately detect verbal information and communicate verbally using a headset or speaker and microphone
• Ability to operate a keyboard and mouse to type and make on-screen selections
• Ability to work at a computer for extended periods of time
• Download speed of at least 50 Mbps
• Upload speed of at least 5 Mbps
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable

Skills and Competencies

• Adhere to policies, procedures, and guidelines
• Recommend different products and services to customers
• Multi-task and work in a fast-paced environment
• Solve problems
• Work a flexible schedule which includes all hours of the contact center
• Basic computer skills with the ability to navigate various systems
• Effective time management skills
• Excellent communication skills (verbal and written)
• General knowledge of basic banking, electronic banking and/or credit card services

Benefits

• Paid vacation/sick time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Pay and Benefits

• Minimum Job Range: $35,748.02 USD
• Median: $42,940.00 USD
• Incentive Pay Plans: Not applicable

Technical Specifications

• Download speed of at least 50 Mbps
• Upload speed of at least 5 Mbps
• Must test on speedtest.net to confirm download speed or provide documentation from provider
• Must be directly connected to the Internet Router via ethernet cable
• Satellite Internet, Wi-Fi and Wi-Fi extenders are not allowed

Location

Riverchase Operations Center
Location: Hoover, Alabama

Equal Opportunity Employer

We are committed to creating a diverse environment and encouraging applications from people of all backgrounds. We are an equal opportunity employer and welcome applicants regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by law.