Bilingual Center Coordinator

At Planned Parenthood of Wisconsin, Inc. (PPWI), we work to provide quality, affordable health care services, comprehensive education, and strong advocacy. We serve over 50,000 patients annually in 18 health centers statewide, making us the largest and most trusted reproductive health care provider in Wisconsin.

About the role

This is a full-time (40 hrs/wk., benefits eligible) position at our Madison South Health Center in Madison. As a valuable member of our team, all Center Coordinators receive paid training to deliver clinical care and complete medical administrative tasks. An additional $1.50 per hour is provided for bilingual (English/Spanish) skills.

Under the direction of the Center Manager and the Regional Director, the Center Coordinator provides leadership and direction within the health center to support a team-based, customer-focused, results-oriented service model that achieves clinical, operational, and financial goals.

Responsibilities

• Operations
  • Assist with the day-to-day management of all health center activities within the defined cluster.
  • Collaborate with center Clinicians, Regional Director, and Patient Services Administrative Team to develop, implement, and improve operational initiatives ensuring high-quality, service excellence, and efficient care.
  • Oversee all aspects of front office management.
  • Provide direct patient care consistent with level of training, licensure, or certification, according to medical standards and guidelines.
  • Accurately implement, interpret, and ensure compliance with all PPFA, PPWI, and regulatory policies, practices, procedures, and standards.
  • Prepare work schedules and assignments for health center staff.
  • Order supplies and maintain inventory system.
  • Monitor health center interior and exterior; maintain facility in a clean and safe condition. Coordinate routine maintenance (e.g., carpet cleaning, painting).
  • Ensure health center security is maintained during operational hours and at closure.
  • Maintain equipment as required by agency procedure and protocol.
  • Monitor site-specific quality assurance activities for non-medical operations, including non-medical audits, drills, and staff training.
  • Maintain and monitor medical records system to ensure compliance with agency policies and procedures.
  • Participate in PPWI’s affiliate-wide risk and quality management program.
• Financial
  • Supervise and monitor all aspects of revenue collection, including patient enrollment in third-party payment programs.
  • Ensure staff adherence to all cash management policies and procedures.
  • Monitor weekly patient encounters to identify and project target encounter goals.
  • Monitor daily transaction reports for accuracy and compliance.
  • Review and approve expense reports and invoices in a timely manner.
  • Assist Center Manager with preparation of the center budget.
  • Assist with reporting requirements related to special grants.
• Staff Management
  • Assist with hiring of health center staff.
  • Assist with employee performance management, including providing feedback to the Center Manager for performance evaluations and corrective action.
  • Monitor, facilitate, and/or participate in new employee training.
  • Assist with staff meetings based on the needs/requirements of the center or agency.
  • Assist with mediation of staff complaints, concerns, and disputes.
  • Foster a positive attitude among staff regarding the goals and objectives of the agency.
  • Serve as a back-up support to the Center Manager as required.
• Customer Service
  • Create an environment that stresses patient courtesy and responsive service delivery.
  • Monitor and ensure patient access to medical care.
  • Resolve patient complaints and requests for service promptly and courteously.
  • Administer patient customer satisfaction surveys under direction by the Patient Services Administrative Team.
  • Assist the Center Manager in developing improvement plans to address any deficiencies.
• Public Relations
  • Maintain cooperative arrangements with building management, tenants, and community resources to provide for facility maintenance and security.
  • In collaboration with the Center Manager, establish and maintain contact with local health agencies and community organizations with which PPWI has current patient care contracts and/or relationships.

Requirements

• Must be committed to quality healthcare, excellent customer service, and the values of Planned Parenthood of Wisconsin, Inc.
• Excellent customer service skills and a commitment to providing the highest level of customer satisfaction.
• Ability to relate to diverse communities and sensitivity to cultural and ethnic differences among staff and patients.
• Ability to work independently and as a team member.
• Excellent written and verbal communication skills.
• Accuracy and attention to detail.
• Ability to read and implement written instructions.
• Ability to physically assist a patient in distress.
• Computer skills desirable.
• Bilingual (English/Spanish) skills required for this position.
• CPR certifiable.
• Must have transportation and comply with the vehicle usage policy; occasional travel within the cluster may be required.
• Evening and/or weekend hours are necessary.
• Work environment involves exposure to potentially dangerous materials and situations requiring extensive safety precautions, including the use of protective equipment. Will work with blood or blood-borne pathogens and require OSHA training.

Qualifications

• High school diploma required; two years of related work experience required.
• Experience in a medical environment, family planning setting, or an OB/GYN office preferred.
• Associate degree or relevant college coursework preferred.
• Management and supervisory experience preferred.
• Budgetary experience and/or responsibility preferred.

Pay

Starting pay for the Center Coordinator position is $20.90 per hour, with an additional $1.50 per hour for bilingual (English/Spanish) skills. PPWI’s compensation philosophy is rooted in equity; starting offers are determined by both the candidate’s applicable experience and internal equity.

Benefits

• Company contribution toward medical insurance deductible.
• Generous Paid Time Off.
• 12 days of holiday pay.
• Immediate 401(k) vesting with up to 6% company contribution.
• Paid parental leave.
• Tuition assistance.
• Public Service Loan Forgiveness Program.