Bilingual Center Supervisor

About the role

The Supervisor, Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. Reporting to the Associate Operations Director, this role involves developing and implementing staffing plans, policies, and procedures for the facility. Key responsibilities include ensuring optimal patient outcomes, making decisions related to scheduling, planning, and daily operations, supervising a team of support and technical associates, and holding team members accountable for adherence to established policies.

Responsibilities

• Develop and implement staffing plans, policies, and procedures for the facility.
• Ensure optimal patient outcomes by working closely with clinicians.
• Make decisions related to scheduling, planning, and daily operations.
• Supervise a team of support and technical associates, providing day-to-day coordination and oversight.
• Hold team members accountable for adhering to established policies.

Requirements

• Minimum of 3 years of operational leadership experience in a multi-physician office or clinical group setting, including front-office management and clinical operations.
• Proven ability to lead teams and support associate development through coaching and mentorship.
• Primary Care experience, full-risk VBC experience, understanding of state and federal healthcare regulations.
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of several software tools.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.

Qualifications

• Bilingual English and Spanish.
• Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred; or, in lieu of a bachelor's degree, 5+ years of healthcare administration and/or leadership experience.
• Basic knowledge of Population Health Strategy.
• Familiarity with Medicare.
• Experience managing a budget of $500,000 or more.

Skills

• Operational leadership experience.
• Team management and development.
• Interpersonal communication skills.
• Leadership in healthcare settings.
• Knowledge of healthcare regulations and policies.
• Ability to make decisions under variable factors.

Benefits

Humana offers a comprehensive benefits package that supports whole-person well-being. Benefits include medical, dental, and vision coverage, a 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities. Additionally, Humana is committed to equal opportunity and diversity in the workplace.

Pay

The compensation range for this position is $58,700 - $70,400 per year. This role is eligible for a bonus incentive plan based on company and/or individual performance.

Schedule

This role is full-time (40 hours per week) and works Monday through Friday, from 8:00 AM to 5:00 PM.

About Us

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of Humana’s Primary Care Organization, Conviva focuses on whole health and addressing the physical, emotional, behavioral, and financial needs that can impact patients' well-being. CenterWell, a Humana company, is a leading healthcare services business focused on creating integrated and differentiated experiences that put patients at the center of everything they do. CenterWell is part of Humana Inc., offering competitive benefits that support whole-person well-being.

Equal Opportunity Employer

Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disabilities or protected veteran status, and to base all employment decisions only on valid job requirements.