Bilingual Care Team Manager (Remote PST, Spanish Speaking)

About the role

At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

Responsibilities

• Lead and Develop Your Team: Build trust and strong relationships with Lead Care Managers. Provide 1:1 coaching, support, and management to ensure high performance and team cohesion.
• Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans.
• Maintain Performance Metrics: Utilize dashboards to track key metrics and ensure they are trending positively. Be the first point of contact for escalations and troubleshooting.
• Training and Onboarding: Assist with the development and implementation of new hire and ongoing training programs. Support the LCM interview process and own the upkeep of Standard Operating Procedures (SOPs).
• Foster Collaboration: Serve as the primary liaison between LCMs, their assigned clinics, their care plans (including community supports), and cross-functional stakeholders. Promote effective communication across internal teams, clinic partners, and external healthcare providers.
• Drive Process Improvement: Identify opportunities to enhance care management and coordination efforts, ensuring recommendations are communicated effectively across the healthcare team.

Requirements

• At least 2 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting.
• 2+ years of experience with community engagement, patient navigation, or social work.
• Experience in a care team background, navigating multidisciplinary collaborative care models.
• Bilingual – English/Spanish.
• Strong understanding of cultural fluency and knowledge of community resources.
• Demonstrated experience working with individuals with complex chronic needs, such as homelessness or severe mental illness/substance use disorder.
• Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools.
• Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access.

Qualifications

• Education: Bachelor's degree preferred, but not required.
• Experience: Minimum of 2 years of relevant experience.

Skills

• Strong leadership and interpersonal skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Experience with CRM systems.

Benefits

• Salary: $70,000 - $80,000
• Comprehensive health, vision & dental insurance
• 401k
• Equity compensation package
• $100 monthly work from home expense stipend for your WFH days
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pay

• $70,000 - $80,000 annually

Schedule

• Full-time remote position

Company Information

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.